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CONSUMER EXPERIENCE

Do you have a wait and see approach with the Reform changes? Are your resources on a daily basis directed to address high staff turnover, roster and recruitment management with competing ACFI priorities? Are you unsure why your customers are not feeling heard, preferring to complain externally? What is your staff retraining plan to meet the changing Customer centric landscape of Aged Care?

  • Extracarefactor Consultancy can assist build new Approved Provider service capacity to reorientate towards greater Consumer choice and control with service delivery today
  • A comprehensive SERVICE HEALTH CHECK ASSESSMENT to identify how your service design LOOKS,FEELS AND SOUNDS across the Accreditation Standards is now available. This starts with the consumer experience first, in your customer’s home, with your business reputation
  • Enhance your service delivery model partnering with Extracarefactor Consultancy who can provide a comprehensive review of systemic industry high complaint areas such as : Health and personal care, consultation and communication, physical environment, catering and medication management
  • Derive greater value from your quality management and consumer feedback system for improvement action across the Accreditation Standards. Raise consumer satisfaction levels. Provide a valuable first impression for potential new consumers selecting a Residential service on industry specific websites
  • Extracarefactor Consultancy can assist to analyse current internal consumer feedback data and historical external stakeholder’s audit and feedback reports across your business portfolio, for greater transparency to move towards low risk, high value customer service innovation

ABOUT US

Extracarefactor Consultancy thrives on the business of complex problem solving and provision of early solutions. Industry auditing, documentation and data analysis experts, caring about your service Australia wide.

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